Additional duties as assigned by the Poker leadership team.Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.Adheres to all Corporate and local policies, procedures, and operating guidelines.Ensures interactions with internal and external guests follow the guidelines of customer service program.Provides professional representation at internal and external meetings and events.Provides assistance to the acting Supervisor or above as needed.Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.Establishes a direct line of communication with all service departments for the purpose of guest service.Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.Attends and aids in the coordination of special events.Performs tournament transactions and jackpot payouts applicable to approved controls.*.Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.Maintains knowledge of casino, marketing, and poker promotions and tournaments, and encourages guest participation.

Assists in providing guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.Greets guests actively engaged in gaming and assists team members in player identification.Shift: Varies Pay: $15.00 per hour + tips Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents.Recognition programs with cash rewards, gift cards, & more.What does Hollywood Casino & Hotel have to offer? You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.

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